Job Description
Join TechFlow Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Portland's thriving tech ecosystem. This role offers hands-on experience with enterprise systems while working alongside industry mentors in a collaborative environment. You'll gain exposure to cloud infrastructure, cybersecurity protocols, and enterprise software solutions – perfect for building a foundational IT career. Our culture values innovation, continuous learning, and work-life balance with flexible scheduling options.
Responsibilities
- Provide Tier 1/2 technical support for 150+ employees across hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices using enterprise imaging tools
- Document IT processes, troubleshooting guides, and knowledge base articles
- Monitor system health, perform preventive maintenance, and escalate critical incidents
- Assist with software installations, updates, and license management
- Collaborate with cross-functional teams on IT projects and system integrations
- Participate in on-call rotation for after-hours emergencies (1 week/month)
Qualifications
- Associate degree in IT, Computer Science, or related field OR equivalent experience
- 1-2 years technical support experience (internships, help desk, or personal projects acceptable)
- Proficiency with Windows/macOS/Linux operating systems and Active Directory
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Strong customer service skills with ability to communicate technical concepts clearly
- Basic knowledge of cloud platforms (AWS/Azure/GCP) preferred
- CompTIA A+ or similar certification a plus