Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in Boston's thriving tech ecosystem. We're seeking passionate tech enthusiasts to provide exceptional user support across our dynamic organization. You'll gain hands-on experience with cutting-edge infrastructure while working alongside industry experts committed to your professional growth. This role offers comprehensive benefits, mentorship programs, and clear pathways for advancement into specialized IT fields.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and configure network equipment including switches, routers, and firewalls
- Document technical processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Provide Tier 1/2 support via ticketing systems (ServiceNow/Jira) and chat platforms
- Conduct regular system maintenance, updates, and security patching
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of hands-on technical support or internship experience
- Proficiency with Windows 10/11 and macOS troubleshooting methodologies
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, Azure AD, or cloud identity management
- Familiarity with ITIL service management principles
- Excellent written/verbal communication and problem-solving skills
- CompTIA A+ or similar certification preferred