Job Description
Join InnovateDC Solutions as a Junior IT Support Specialist and kickstart your career in the heart of DC's thriving tech scene. We're seeking passionate tech newcomers to deliver exceptional user support across our federal and private sector clients. Enjoy hybrid work, mentorship from senior engineers, and opportunities to grow into cloud or security specialties. Our collaborative culture values curiosity and continuous learning—perfect for recent graduates eager to make an impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations, servers, and peripherals
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor system performance and security alerts
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking
- Customer service mindset with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Proficiency with ticketing systems (e.g., ServiceNow, Jira)