Job Description
Join our dynamic IT team as a Junior Support Specialist! We're seeking passionate tech enthusiasts to deliver exceptional user support across our Seattle headquarters. This role offers hands-on experience with enterprise systems while working alongside industry veterans in a collaborative environment. Perfect for recent graduates or career changers ready to launch their IT careers in one of America's most innovative tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees via ticket system, phone, and in-person
- Deploy and configure Windows/macOS workstations and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Troubleshoot network connectivity issues and VPN access
- Document IT processes and create knowledge base articles
- Assist with software installations and license management
- Participate in IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- 1-2 years technical support/internship experience
- Proficiency with Windows OS and basic networking concepts
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Experience with Service Desk software (Jira/Zendesk)
- Valid Washington State driver's license