Job Description
Join our dynamic IT team in Indianapolis and kickstart your career in technology! We're seeking a motivated Junior IT Support Specialist to provide exceptional technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside seasoned professionals dedicated to your growth. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where innovation thrives.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with team on network security initiatives and system updates
- Manage user accounts and permissions in Active Directory
- Support cloud services including Microsoft 365 and Azure
- Assist with onboarding/offboarding of employees
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and networking principles
- Customer service experience with strong problem-solving skills
- Familiarity with ITIL or IT service management frameworks
- CompTIA A+ certification preferred (or willingness to obtain)
- Excellent written and verbal communication abilities
- Ability to work independently and prioritize tasks