Job Description
Launch your IT career with TechSolutions Inc., Columbus' leading tech innovator! We're seeking passionate tech enthusiasts to join our dynamic IT Support team. No experience required – we provide comprehensive training and mentorship to help you grow into a tech professional. Enjoy competitive benefits, flexible work arrangements, and opportunities for certification reimbursement.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and remote tools
- Install, configure, and troubleshoot hardware/software systems
- Manage user accounts and permissions in Active Directory
- Document technical issues and resolutions in ITSM system
- Assist with network connectivity and security protocols
- Collaborate with senior IT on infrastructure projects
- Participate in quarterly IT training sessions
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly in fast-paced environments
- CompTIA A+ certification preferred (not required)