Job Description
Launch your IT career with TechSolutions Inc., a leading tech innovator in San Diego! We're seeking passionate entry-level professionals to join our dynamic IT Support team. You'll gain hands-on experience in enterprise environments while working alongside industry experts. Our comprehensive training program ensures you develop critical technical skills while fostering professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document IT processes and maintain accurate service tickets
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on IT infrastructure projects
- Deliver exceptional customer service via phone, email, and chat support
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office 365
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid California driver's license for occasional on-site visits