Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in Philadelphia's thriving tech scene! We're seeking motivated entry-level professionals to provide essential technical support to our growing client base. This hands-on role offers comprehensive training, mentorship, and exposure to cutting-edge IT infrastructure. If you're passionate about technology and solving complex challenges, this is your gateway to a rewarding IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions across active directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Monitor network performance and security protocols
- Deliver exceptional customer service via ticketing systems and chat support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Proficiency with Windows 10/11 and macOS operating systems
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits