Job Description
Join our dynamic IT team in Chicago and kickstart your career in technology! TechSolutions Inc. is seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment.
We offer comprehensive training, mentorship programs, and clear career progression paths. Our benefits include health insurance, retirement plans, and professional development stipends. If you're passionate about technology and eager to learn, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Implement security protocols and conduct vulnerability assessments
- Manage user accounts and access permissions across systems
- Participate in on-call rotation for after-hours support (rotating schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of technical support experience or relevant internship
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site visits