Job Description
Are you ready to launch your career in the fast-paced world of technology? Apex Systems is urgently seeking a motivated Junior IT Support Specialist to join our dynamic team in Atlanta, GA. This is a fantastic opportunity for entry-level candidates to gain hands-on experience in a premium corporate environment.
We believe in investing in our people. As a Junior IT Associate, you will receive top-tier training and mentorship, working alongside industry veterans to support our diverse client base. If you have a passion for problem-solving and a desire to learn, we want to meet you.
Why Join Us?
- Competitive starting salary and comprehensive benefits package.
- Pathway to professional IT certification (e.g., CompTIA A+).
- Modern office environment with flexible PTO policies.
- Opportunity for rapid career advancement.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Assist in the deployment, configuration, and maintenance of Windows and macOS workstations.
- Manage and respond to IT help desk tickets within established Service Level Agreements (SLAs).
- Support end-users with password resets, account management, and general IT inquiries.
- Collaborate with senior IT staff to maintain a secure and efficient network infrastructure.
- Document technical issues and resolutions in our ticketing system for future reference.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science, IT, or related field preferred).
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts and internet protocols is a plus.
- Strong analytical skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and obtain industry certifications.