Job Description
InnovateTech Solutions is urgently seeking motivated entry-level IT professionals to join our dynamic Seattle team. As a Junior IT Support Specialist, you'll be the backbone of our technical operations, providing critical support to our growing client base. This is your opportunity to launch your career in technology with hands-on experience, mentorship from industry experts, and a clear path for growth. We offer competitive compensation, comprehensive benefits, and a collaborative work environment that values innovation and learning. Join us to build foundational skills while making an immediate impact in the heart of Seattle's tech hub.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices
- Manage user accounts, permissions, and access controls across company systems
- Document technical issues, resolutions, and standard operating procedures in ITSM software
- Collaborate with senior IT staff on system upgrades, security patches, and infrastructure projects
- Conduct orientation training for new employees on company technology standards
- Monitor system performance and proactively address potential technical vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on technical support or internship experience
- Proficiency with Windows OS, Microsoft Office Suite, and basic networking concepts
- Strong problem-solving abilities and customer service orientation
- CompTIA A+, Network+, or similar certification preferred
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation for occasional off-site support