Job Description
Launch your IT career with TechSolutions Wichita! We're seeking motivated entry-level professionals to join our dynamic support team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system maintenance, and user support while working alongside industry experts. Our collaborative environment offers comprehensive training and growth opportunities for aspiring IT professionals in the Wichita area.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network setup, security protocols, and basic server administration
- Create and maintain documentation for IT processes and user guides
- Collaborate with senior technicians on complex troubleshooting projects
- Support cybersecurity initiatives including access control and threat monitoring
- Participate in system upgrades and technology refresh cycles
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification preferred or willingness to obtain within 6 months
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to technical detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid Kansas driver's license (required for occasional off-site support)
- Passion for technology and continuous learning