Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide exceptional IT services to our growing client base in the Bay Area. This role offers hands-on experience with cutting-edge systems while working alongside industry experts who will mentor your professional development.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls via Active Directory
- Deploy and configure network equipment including routers, switches, and firewalls
- Create and maintain detailed technical documentation and SOPs
- Provide tier-1 support via phone, email, and ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system health checks and preventive maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ or similar certification preferred
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with cloud platforms (AWS/Azure/GCP)
- Strong problem-solving and customer service skills
- Ability to lift 30lbs and work in server environments
- Valid California driver's license required