Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic Raleigh team. As a Junior IT Support Specialist, you'll gain hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals while working alongside industry experts. Enjoy competitive benefits, mentorship programs, and clear pathways to specialization. Join our mission to empower businesses through cutting-edge technology solutions!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve user issues via ticketing system and remote support tools
- Assist with system deployments, patch management, and security updates
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT projects and initiatives
- Monitor system performance and escalate critical incidents appropriately
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, Active Directory, and networking concepts
- Familiarity with helpdesk software (ServiceNow, Jira, etc.)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification preferred
- Ability to work flexible hours including occasional on-call duties