Job Description
Join our dynamic team at InnovateKC Tech and kickstart your IT career in Kansas City's thriving tech hub! We're seeking passionate entry-level IT professionals eager to grow with us. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certification reimbursement. Our collaborative environment values innovation and continuous learning.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Deploy and configure workstations, laptops, and peripherals
- Assist with network troubleshooting and basic system administration tasks
- Document IT processes and maintain asset management databases
- Collaborate with cross-functional teams on IT projects
- Participate in security awareness training and best practices implementation
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Customer service orientation with excellent communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)