Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate tech enthusiasts to provide critical support to our clients in Louisville and beyond. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear growth paths into cybersecurity, network administration, or cloud computing roles.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and Active Directory permissions
- Document technical procedures and knowledge base articles
- Provide remote and on-site technical support
- Collaborate with senior engineers on infrastructure projects
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Valid driver's license for occasional client site visits