Job Description
Join Detroit Tech Innovations as a Junior IT Support Specialist and launch your career in technology! We're seeking motivated recent graduates with a passion for problem-solving to join our dynamic team. This role offers hands-on experience with cutting-edge systems while providing essential support to our diverse client base. Enjoy competitive benefits, mentorship from industry experts, and growth opportunities in one of Detroit's fastest-growing tech hubs. If you're ready to turn your technical knowledge into real-world solutions, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service logs
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver user training on new technologies and software applications
- Monitor system performance and troubleshoot connectivity problems
- Assist with data backup and disaster recovery procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and in fast-paced environments
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation