Job Description
Join our dynamic IT team at TechBoston Solutions and kickstart your career in technology! We're seeking passionate entry-level professionals eager to learn and grow in a fast-paced environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while providing essential technical support to our Boston-based clients. Enjoy competitive benefits, mentorship from industry experts, and a collaborative workplace in the heart of downtown Boston.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional site visits