Job Description
Join our dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in San Antonio's thriving tech hub. You'll gain hands-on experience with cutting-edge systems while delivering exceptional user support to our growing client base. This role offers structured training, mentorship opportunities, and clear pathways to advancement in cybersecurity, network administration, or cloud computing.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on infrastructure projects
- Conduct security audits and implement best practices
- Train users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows OS and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Valid Texas driver's license (required for occasional site visits)