Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your tech career in the heart of Los Angeles! We're seeking passionate tech enthusiasts ready to grow with us while delivering exceptional user support. Enjoy a collaborative environment with cutting-edge tools and mentorship from industry veterans. This hybrid role offers flexible scheduling and competitive benefits including health insurance, 401K matching, and professional development stipends.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection initiatives
- Collaborate with senior IT staff on infrastructure projects
- Manage user access permissions and account lifecycle
- Conduct routine system maintenance and performance monitoring
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Customer service experience with problem-solving mindset
- Ability to troubleshoot hardware and software issues independently
- Strong written and verbal communication skills
- Valid California driver's license for occasional site visits