Job Description
Join our dynamic IT team at NexGen Tech Solutions and kickstart your career in technology! We're seeking passionate entry-level IT professionals to provide essential technical support to our growing client base. This is your opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. Our comprehensive training program ensures you'll develop critical skills in system administration, cybersecurity fundamentals, and cloud technologies.
As an integral part of our operations, you'll collaborate with experienced mentors who are committed to your professional growth. We value fresh perspectives and offer clear career progression paths into specialized IT roles. If you're ready to transform your theoretical knowledge into practical expertise, apply now to become part of Austin's thriving tech ecosystem!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Monitor and maintain network infrastructure including switches and routers
- Document IT processes and maintain accurate system documentation
- Collaborate with senior engineers on security audits and compliance initiatives
- Assist in cloud service management (AWS/Azure) and SaaS applications
- Participate in disaster recovery planning and testing
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation