Job Description
Are you a recent graduate looking to kickstart your career in Information Technology?
Twin Cities Tech Solutions is currently seeking a motivated Junior IT Support Specialist to join our growing team in Minneapolis, MN. We pride ourselves on a collaborative environment where learning is encouraged and innovation is rewarded.
In this role, you will be the first point of contact for our internal staff, ensuring they have the technical support needed to succeed. No prior experience is required—we are looking for a hunger to learn and a passion for problem-solving.
- Competitive starting salary and comprehensive benefits package.
- On-the-job training and certification reimbursement.
- Modern work environment in the heart of Minneapolis.
- Opportunity for rapid career advancement.
Don't miss this chance to join a top-rated company in the Twin Cities.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues including printers, laptops, and operating systems.
- Assist with the setup and configuration of new workstations and software applications.
- Manage user accounts, permissions, and access privileges within Active Directory.
- Monitor network performance and perform basic maintenance tasks.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of PC hardware components and operating systems (Windows/Linux).
- Familiarity with networking concepts (IP addressing, DNS) is a plus.
- Strong analytical and problem-solving skills with a 'can-do' attitude.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a team.