Job Description
Launch your IT career with TechSolutions Miami! We're seeking motivated entry-level professionals to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience in a fast-paced environment while supporting our clients' critical infrastructure. Our comprehensive training program and mentorship opportunities will accelerate your growth in cybersecurity, cloud technologies, and network administration. Enjoy competitive benefits, flexible work options, and a collaborative culture that values innovation and professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor and troubleshoot server environments including Windows/Linux systems
- Document IT processes and maintain accurate knowledge base entries
- Collaborate with senior engineers on cybersecurity initiatives
- Assist with cloud service administration (AWS/Azure)
- Participate in IT infrastructure projects and upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a physical server environment
- Valid driver's license and reliable transportation