Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! TechSolutions Inc. is a rapidly growing Atlanta-based company dedicated to innovation and employee growth. We're seeking passionate tech enthusiasts ready to learn and contribute to our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and hands-on mentorship from industry experts. Perfect for recent graduates or career changers eager to build foundational IT skills in a collaborative environment.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT processes and create knowledge base articles
- Assist with cybersecurity protocols and system monitoring
- Collaborate with senior engineers on infrastructure projects
- Deliver exceptional customer service to internal stakeholders
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits
- Proficiency in Microsoft Office 365