Job Description
Launch your tech career with CyberSecure Solutions! We're seeking motivated Junior IT Support Specialists to join our dynamic team in Baltimore. As a cornerstone of our IT department, you'll gain hands-on experience in enterprise systems while supporting 500+ users. Our comprehensive training program ensures rapid skill development in cloud infrastructure and cybersecurity protocols. Enjoy modern office perks, flexible scheduling, and clear growth pathways to senior roles. Join us in building Baltimore's premier tech workforce!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory accounts and group policies
- Document IT processes using ServiceNow ticketing system
- Assist with cloud infrastructure deployments on Azure/AWS
- Conduct security awareness training for employees
- Collaborate with senior engineers on complex troubleshooting
Qualifications
- Associate's degree in IT or CompTIA A+ certification (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and customer service skills
- Familiarity with ticketing systems (ServiceNow/Jira preferred)
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional off-site support
- Proficient with Microsoft Office 365 suite