Job Description
Join our dynamic IT team in Louisville and kickstart your technology career! We're seeking motivated entry-level professionals to provide essential technical support across our growing organization. This role offers hands-on experience with modern infrastructure while receiving mentorship from seasoned IT professionals. Perfect for recent graduates or career changers looking to break into the tech industry.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage helpdesk tickets and document resolution procedures
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on IT projects
- Train end-users on company systems and best practices
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and hardware troubleshooting
- Familiarity with helpdesk software (ServiceNow, Jira, or similar)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and prioritize tasks
- Valid driver's license for occasional on-site support