Job Description
Launch your IT career with TechSolutions Inc., Detroit's leading technology innovator. We're seeking passionate entry-level professionals to join our dynamic IT support team. Enjoy mentorship from industry experts, cutting-edge training programs, and a collaborative environment where your growth is prioritized. Join us in transforming Detroit's digital landscape while building a rewarding career in technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows 10/11 and macOS systems
- Manage user accounts, permissions, and access controls via Active Directory
- Document IT procedures, incidents, and resolutions in ServiceNow
- Assist with cybersecurity best practices and endpoint protection protocols
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new software and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Microsoft Office Suite
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment handling
- Valid driver's license for occasional site visits