Job Description
Join InnovateTech Solutions as a Junior IT Support Specialist and launch your career in Boston's thriving tech hub! We're seeking passionate tech enthusiasts to provide exceptional support to our dynamic team. This role offers hands-on experience with cutting-edge technologies while working in a collaborative environment focused on innovation and growth. Perfect for recent graduates or career changers with foundational IT knowledge.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage help desk tickets and resolve user inquiries within SLAs
- Deploy and configure desktops, laptops, and mobile devices
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform preventative maintenance
- Train users on new software and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-2 years of technical support internship or help desk experience
- Proficiency with Windows OS, Active Directory, and Microsoft Office
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for equipment handling