Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in the heart of Washington DC's thriving tech scene. Capital Tech Solutions is seeking passionate entry-level professionals to provide critical technical support to our government and enterprise clients. You'll gain hands-on experience with cutting-edge infrastructure while supporting mission-critical operations.
This role offers unparalleled growth opportunities with structured training programs and mentorship from senior engineers. Our collaborative environment encourages innovation and continuous learning, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage Active Directory accounts and user permissions
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Monitor system health and perform routine maintenance tasks
- Deliver exceptional customer service via ticketing system and direct support
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of hands-on IT support experience (internships acceptable)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Proficiency with Windows OS and Microsoft Office Suite
- Basic understanding of network protocols (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional on-call duties