Job Description
Join our dynamic IT team as a Junior Support Specialist! We're seeking passionate tech newcomers to deliver exceptional user support while building foundational skills in enterprise systems. This role offers mentorship, hands-on experience with cutting-edge infrastructure, and a clear career growth path within our rapidly expanding Denver-based tech ecosystem.
Responsibilities
- Provide tier-1 technical support for 500+ employees via ticketing system, phone, and chat
- Deploy and configure Windows/macOS workstations, peripherals, and cloud applications
- Diagnose and resolve hardware/software issues including network connectivity problems
- Document solutions in knowledge base and maintain asset inventory systems
- Collaborate with senior engineers on security protocols and system upgrades
- Assist with AV setups for hybrid meetings and conference room technologies
- Participate in after-hours rotational on-call support (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic proficiency with Windows 10/11 and macOS troubleshooting
- Familiarity with Active Directory, Microsoft 365, and cloud services
- Excellent written communication and customer service skills
- Ability to lift 30lbs for equipment deployments
- Valid driver's license for occasional equipment pickups