Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Seattle. As a Junior IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences for our growing client base. Enjoy comprehensive training, mentorship from industry veterans, and a collaborative environment where your ideas matter. Join us in shaping the future of IT support!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure workstations, peripherals, and cloud-based tools
- Document IT processes and maintain knowledge base articles
- Assist with cybersecurity best practices and user awareness training
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform routine maintenance tasks
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS, Active Directory, and networking fundamentals
- Familiarity with helpdesk software (ServiceNow, Jira Service Desk)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize tasks in fast-paced environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits