Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in the heart of San Francisco's tech hub! We're seeking passionate tech enthusiasts to provide exceptional IT support to our innovative team. You'll gain hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative environment. This role offers structured training, mentorship, and clear pathways for career growth in our dynamic IT department.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cross-functional teams on IT projects and deployments
- Train end-users on new technologies and best practices
- Monitor system performance and escalate complex issues appropriately
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Jira, ServiceNow)
- Strong problem-solving skills and customer service orientation
- Certifications (CompTIA A+, Google IT Support, or similar) are a plus
- Ability to work independently and in fast-paced environments
- Excellent verbal/written communication skills