Job Description
Join our dynamic IT team as a Junior IT Support Specialist and launch your career in technology! At TechSolutions Inc., we foster innovation and growth while serving Charlotte's thriving business community. You'll gain hands-on experience in cutting-edge systems while supporting our diverse client base with technical excellence and customer-focused solutions.
Our entry-level program combines structured training with real-world challenges to build foundational IT expertise. Enjoy competitive benefits, mentorship from industry veterans, and a collaborative environment designed to accelerate your professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations and peripheral devices
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver exceptional customer service via phone, email, and in-person support
- Participate in IT infrastructure monitoring and maintenance tasks
Qualifications
- Associate's degree in IT or related field OR equivalent certification
- Basic knowledge of Windows OS, networking fundamentals, and security principles
- Strong troubleshooting skills with analytical problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to work flexible hours including occasional on-call support