Job Description
Join our dynamic IT team in Philadelphia and kickstart your career in technology! We're seeking passionate entry-level professionals eager to grow in a supportive environment. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge systems while making a tangible impact on our organization's digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a clear path to advancement in one of America's fastest-growing tech hubs.
Our collaborative culture encourages continuous learning, with mentorship programs, certification reimbursements, and regular skill-building workshops. Work in a modern downtown office with flexible scheduling options and a commitment to work-life balance. This is your opportunity to transform theoretical knowledge into practical expertise while contributing to innovative solutions that drive business success.
Responsibilities
- Provide Tier 1 technical support for 500+ employees via phone, email, and in-person assistance
- Deploy, configure, and troubleshoot Windows 10/11 workstations, laptops, and mobile devices
- Manage Active Directory accounts, permissions, and group policies with precision
- Diagnose and resolve network connectivity issues using Wireshark and diagnostic tools
- Assist with software installations, updates, and license management across the organization
- Create and maintain technical documentation including SOPs and knowledge base articles
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in after-hours on-call rotation (1 week per month) for critical incidents
Qualifications
- Associate's degree in Computer Science, IT, or related field OR equivalent professional experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows operating systems and Microsoft Office 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk preferred)
- Ability to lift 30 lbs for equipment installation and maintenance
- Valid driver's license for occasional off-site support requirements