Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate tech enthusiasts to join our dynamic IT support team in Houston. This entry-level role offers hands-on experience with cutting-edge infrastructure while supporting Fortune 500 clients. You'll gain invaluable skills in network administration, cybersecurity basics, and cloud technologies in a mentor-rich environment. If you're ready to transform your theoretical knowledge into practical expertise, this is your gateway to a thriving tech career.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and track resolution metrics
- Deploy and configure Windows 10 workstations and mobile devices
- Monitor system health and perform routine maintenance checks
- Document IT procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Conduct user training sessions on security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with Microsoft 365 and Azure fundamentals
- Strong troubleshooting methodology and analytical skills
- Excellent written and verbal communication abilities
- Ability to lift 30 lbs and work in a 24/7 on-call rotation