Job Description
Launch your tech career with TechSolutions Inc., a leading IT services provider in Los Angeles! We're seeking motivated entry-level IT professionals to join our dynamic support team. You'll gain hands-on experience in enterprise systems while working with cutting-edge technology in a collaborative environment. This is your opportunity to build foundational skills in network administration, cybersecurity, and cloud solutions under the guidance of industry experts. Our comprehensive training program ensures rapid growth and career advancement.
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees across Windows/macOS environments
- Deploy and configure hardware/software including printers, workstations, and cloud applications
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes and create knowledge base articles for team-wide use
- Collaborate with senior engineers on cybersecurity initiatives and system upgrades
- Manage helpdesk ticket queues with SLA adherence and customer satisfaction focus
- Assist with cloud migrations and SaaS application integrations
Qualifications
- Associate's degree in Computer Science, IT, or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of Windows Server administration and Active Directory
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with ability to troubleshoot hardware/software issues
- Excellent written and verbal communication skills
- Experience with IT service management tools (ServiceNow, Jira, etc.) preferred
- Valid California driver's license and reliable transportation