Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in the heart of NYC. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while working with cutting-edge technologies. Our comprehensive training program ensures rapid skill development and career growth. Join us to become part of a company that values innovation, collaboration, and professional development.
Responsibilities
- Provide Tier 1/2 technical support for employees across 500+ workstations
- Deploy and configure hardware/software including Windows 10/11, Office 365, and cloud applications
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes and create knowledge base articles for team reference
- Collaborate with senior engineers on system upgrades and security patches
- Manage helpdesk ticketing system with SLA adherence
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or CompTIA A+ certification required
- 0-2 years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent written and verbal communication abilities
- Basic knowledge of Azure or AWS cloud platforms preferred
- Valid driver's license for occasional equipment pickups