Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated entry-level candidates with a passion for problem-solving and a desire to grow. No prior experience required – we provide comprehensive paid training covering hardware troubleshooting, software installation, network fundamentals, and customer service excellence. Our 8-week onboarding program combines classroom instruction with hands-on lab experience, ensuring you gain real-world skills under the guidance of industry experts.
Located in the heart of Washington DC, TechSolutions DC offers a collaborative work environment with opportunities for advancement into specialized IT tracks. You'll work alongside senior technicians to support government agencies and private sector clients, gaining exposure to enterprise-level systems and cybersecurity protocols. We believe in nurturing talent from the ground up, and our alumni have successfully transitioned into roles like Network Administrator, Systems Analyst, and Cybersecurity Specialist.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop computers, printers, and peripherals
- Assist with network setup, Wi-Fi optimization, and basic security protocols
- Create and update technical documentation, knowledge base articles, and SOPs
- Collaborate with senior technicians to resolve complex system issues
- Participate in regular training sessions to maintain technical proficiency
- Support hardware inventory management and asset tracking systems
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with proficiency in Windows/Mac operating systems
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly through structured training
- Valid driver's license and reliable transportation for occasional site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in various office environments