Job Description
Join our dynamic team at TechSolutions Inc. and launch your IT career in Sacramento! We're seeking passionate entry-level professionals to provide essential technical support to our growing client base. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while contributing to innovative solutions that drive business success. Our collaborative culture offers mentorship, professional development, and a clear path for career advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to make an immediate impact in a thriving tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document troubleshooting processes and maintain service ticket logs
- Collaborate with senior technicians to resolve complex technical problems
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and system updates
- Participate in IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills and customer service orientation
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred
- Valid California driver's license (for occasional client site visits)