Job Description
Launch your tech career with TechSolutions Inc., Columbus' fastest-growing IT services provider! We're seeking passionate entry-level professionals to join our award-winning support team. Enjoy hands-on experience with cutting-edge technology while working with Fortune 500 clients in a collaborative, mentor-driven environment. Our comprehensive benefits package includes health insurance, 401k matching, and paid certifications – plus we cover relocation costs for qualified candidates!
This full-time role offers structured training programs and clear advancement pathways to senior positions within 18-24 months. Our downtown Columbus office features modern amenities, flexible workspaces, and a vibrant startup culture. Join us to build a foundation for lifelong career growth while making tangible impact on Ohio's tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools for 200+ corporate clients
- Deploy and configure Windows 11 workstations, laptops, and mobile devices
- Troubleshoot network connectivity issues using Cisco Meraki and VMware solutions
- Manage Active Directory accounts and implement security protocols per NIST standards
- Document all IT incidents in ServiceNow with resolution metrics under 4-hour SLA
- Collaborate with senior engineers on system migrations and cloud infrastructure projects
Qualifications
- Associate's degree in IT/Computer Science or equivalent technical certifications (CompTIA A+, Google IT Support)
- Basic understanding of Windows OS, networking fundamentals, and cloud services (AWS/Azure)
- Experience with ticketing systems and remote desktop protocols (RDP, TeamViewer)
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written/verbal communication and customer service aptitude
- Valid driver's license and ability to travel to client sites (15% of role)