Job Description
Join TechSolutions Inc., a leading tech innovator transforming Dallas' digital landscape! We're seeking passionate entry-level IT professionals to launch their careers in our dynamic support team. Enjoy mentorship from industry veterans, cutting-edge tools, and a culture that celebrates growth. Perfect for recent graduates eager to make an impact in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets with SLA adherence
- Deploy and configure workstations/laptops
- Document solutions in knowledge base
- Assist with network security protocols
- Train users on new systems
- Collaborate with cross-functional teams
Qualifications
- Associate's degree in IT or related field
- Basic networking knowledge (TCP/IP, DNS)
- Experience with Windows OS troubleshooting
- Customer service mindset
- CompTIA A+ or similar certification preferred
- Problem-solving abilities
- Strong written/verbal communication
- Adaptable to evolving tech landscape