Job Description
Join our dynamic team at TechNova Solutions as an Junior IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals passionate about providing exceptional technical support to our growing client base in Denver. This entry-level role offers hands-on experience with cutting-edge systems while working alongside industry experts.
As a key member of our IT department, you'll gain exposure to network administration, cybersecurity protocols, and cloud technologies. We provide comprehensive training and mentorship programs designed to accelerate your professional growth. If you're ready to launch your tech career in a fast-paced environment, apply now!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians on complex troubleshooting tasks
- Assist with cybersecurity monitoring and basic threat response
- Train end-users on new technologies and best practices
- Participate in system upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Colorado driver's license for occasional on-site visits
- High school diploma or equivalent required