Job Description
Join our dynamic team as a Junior IT Support Specialist and launch your career in Charlotte's booming tech scene! We're urgently seeking passionate entry-level professionals to deliver exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge technology and a clear path for career advancement within our award-winning organization. If you're ready to solve real-world tech challenges and grow your skills, apply now!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Document all troubleshooting steps and maintain ticket systems
- Collaborate with senior engineers on complex technical problems
- Conduct routine system updates and security patches
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service experience with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits
- Excellent written and verbal communication skills