Job Description
Join our dynamic team as an entry-level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients. This role offers hands-on experience in network administration, system troubleshooting, and cybersecurity fundamentals in a fast-paced environment. Enjoy comprehensive training, mentorship from industry experts, and clear growth pathways into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document incidents and resolutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on IT projects
- Conduct user training on new technologies and systems
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows OS and networking concepts
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends
- Valid Florida driver's license for occasional on-site visits
- Proficiency in ticketing systems like ServiceNow or Jira