Job Description
Join TechSolutions NM as our next Junior IT Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide exceptional technical support to our growing client base in Albuquerque and beyond. This is your opportunity to gain hands-on experience with cutting-edge systems while making a tangible impact in a collaborative environment.
As a key member of our IT team, you'll troubleshoot hardware/software issues, deploy new systems, and deliver top-tier customer service. We offer comprehensive training, mentorship, and clear pathways for career growth. If you're a tech-savvy problem-solver ready to learn and grow, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues for clients across various industries
- Install, configure, and maintain desktop computers, laptops, and network peripherals
- Provide remote and on-site technical support with exceptional customer service
- Document technical issues and solutions in our ticketing system
- Assist with network administration tasks including firewall configuration and user management
- Collaborate with senior IT staff on infrastructure improvement projects
- Conduct regular system maintenance and security updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities with customer service mindset
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a team environment
- Valid New Mexico driver's license for occasional on-site visits
- Proficiency with Microsoft Office 365 and remote support tools