Job Description
Are you passionate about technology and looking to launch your career in the IT industry? Apex Tech Solutions is currently hiring a Junior IT Support Specialist to join our dynamic team in Atlanta, Georgia.
We are a leading provider of digital solutions, committed to fostering a collaborative and innovative environment. As a Junior IT Support Specialist, you will be the first line of defense for our internal employees, ensuring our technology infrastructure runs smoothly. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a premium corporate setting.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work schedule and remote work options.
- Professional development and mentorship programs.
- State-of-the-art office amenities in the heart of Atlanta.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Manage and track IT help desk tickets using our ticketing system.
- Assist in the deployment of new devices and software updates.
- Collaborate with the senior IT team to improve system efficiency.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or Information Technology is a plus.
- Familiarity with Microsoft Windows and Office 365.
- Basic understanding of networking concepts (TCP/IP, DNS).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work well in a team-oriented, fast-paced environment.