Job Description
Join our award-winning IT team as a Junior IT Support Specialist! We're seeking motivated entry-level professionals to provide critical technical support to our Silicon Valley clients. No experience required – we provide comprehensive paid training in network administration, cloud systems, and cybersecurity best practices. This is your gateway to a thriving career in technology with growth opportunities into cloud architecture and DevOps roles.
Our 12-week onboarding program includes mentorship from senior engineers, hands-on lab exercises, and industry certification prep. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture focused on continuous learning. Located in the heart of San Jose's tech hub, you'll work with cutting-edge technologies and build a network that lasts a lifetime.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access for enterprise clients
- Install, configure, and troubleshoot hardware/software systems including Windows/Linux OS
- Document technical issues and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on network infrastructure projects
- Participate in security awareness training and implement basic protocols
- Assist with software deployment and system updates across client environments
- Contribute to knowledge base articles for internal training resources
Qualifications
- High school diploma or equivalent; college degree preferred but not required
- Basic computer literacy with willingness to learn technical concepts
- Strong problem-solving abilities and customer service mindset
- Ability to work independently and in fast-paced team environments
- Valid California driver's license for occasional client site visits
- Passion for technology and commitment to continuous learning
- Availability to complete 4 weeks of paid onsite training