Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're urgently seeking passionate entry-level IT professionals to support our growing Boston operations. This is your chance to gain hands-on experience with cutting-edge systems while making a tangible impact in a collaborative, fast-paced environment. As a Junior IT Support Specialist, you'll be instrumental in maintaining our digital infrastructure and ensuring seamless operations for 500+ employees. We offer comprehensive training, mentorship from industry veterans, and clear pathways for career growth. Don't miss this urgent opportunity to start your IT journey in Boston's thriving tech scene!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Monitor and maintain system security protocols and compliance
- Document IT processes, procedures, and incident reports
- Collaborate with cross-functional teams on IT projects
- Assist with cloud service management (Azure/O365)
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1-2 years of internship or helpdesk experience preferred
- CompTIA A+ or similar certification (or willingness to obtain)
- Strong troubleshooting skills for Windows/macOS environments
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work in server environments