Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in technology! We're urgently seeking passionate tech enthusiasts to provide essential IT infrastructure support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in Denver's thriving tech scene. We offer comprehensive training, career growth paths, and a dynamic work environment where your contributions make a real impact.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory accounts and group policies
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Monitor system health and proactively address potential issues
- Support end-users via ticketing systems and remote assistance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Familiarity with Windows Server and Active Directory
- Customer service orientation with strong communication skills
- CompTIA A+ or similar certification preferred
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license for occasional on-site visits