Job Description
<p>Are you looking to kickstart your career in Information Technology? </p><p>TechNova Solutions is immediately hiring <strong>Junior IT Support Specialists</strong> to join our dynamic team in Virginia Beach. We are passionate about nurturing talent and provide comprehensive training for those ready to learn the ropes of enterprise IT support.</p><p>In this role, you will work alongside experienced engineers to resolve technical issues, maintain our network infrastructure, and ensure our clients have seamless access to their digital tools. We offer a hybrid work model and a collaborative environment where your growth is our priority.</p><p><strong>Why Apply?</strong></p><ul><li>Competitive salary and benefits package</li><li>Paid on-the-job training</li><li>Career growth opportunities in IT</li><li>Modern, inclusive workplace culture</li></ul><p>Don't let a lack of experience hold you back—we want to hear from you!</p>
Responsibilities
- <ul><li>Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.</li><li>Troubleshoot hardware and software issues including printers, laptops, and operating systems.</li><li>Assist in the deployment and configuration of new workstations and peripherals.</li><li>Monitor network performance and escalate critical issues to senior administrators.</li><li>Document all technical issues, resolutions, and maintenance activities in the knowledge base.</li><li>Conduct routine system updates, patch management, and security checks.</li></ul>
Qualifications
- <ul><li>Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience is preferred.</li><li>Basic understanding of Windows, macOS, and Linux operating systems.</li><li>Familiarity with networking concepts such as IP addressing, DNS, and DHCP is a plus.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Excellent written and verbal communication skills.</li><li>Eagerness to learn new technologies and adapt to changing IT environments.</li></ul>